FAQ
Welcome to Happy Petopia's FAQ page! If you don't find what you're looking for, please don't hesitate to reach out to us at support@happypetopia.com
Shipping
Do you offer international shipping?
Yes, we currently ship to the United States, Canada, and Australia. We are working on expanding our shipping destinations to bring Happy Petopia to more pet lovers around the world.
How much does shipping cost?
We offer free standard shipping on all orders, regardless of the order size or value. There are no hidden fees, and you won’t be charged extra for shipping.
How long will it take to receive my order?
Orders typically ship out 1-3 business days from our warehouse. Our standard shipping time for orders within the United States, Canada, and Australia is 7-12 business days. Please note that processing times may vary and additional delays can occur due to external factors.
Orders
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We aim to process orders quickly, but we'll do our best to accommodate your request if the order hasn't been dispatched yet.
How can I track my order?
Once your order has been dispatched, we will send you a tracking number via email. You can use this number to track the progress of your delivery on the carrier's website.
What should I do if I receive the wrong item or my order is incomplete?
We apologize for any inconvenience caused by such an occurrence. Please contact our customer service team at support@happypetopia.com within 48 hours of receiving your order. Provide your order number and details about the issue. We will work promptly to resolve the matter, whether that means sending the correct item or completing your order at no additional cost to you.
Returns
What is your return policy?
We offer a 14-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 calendar days of receipt for a full refund. Please visit our Return Policy page for more details.
Payment
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Union Pay), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are secure and encrypted.
Products & Safety
How can I find the right product for my pet?
You can browse our products by category or use the search function to find products tailored to your pet's size, breed, or specific needs. If you need further assistance, our customer service team is happy to provide personalized recommendations.
Are your products safe for pets?
The safety of your pets is our top priority. All our products are made from high-quality materials and have been tested for safety and durability. We partner with reputable manufacturers and follow industry best practices to ensure the well-being of your furry friends.